Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and the rights you have over your personal data.
1. Introduction
Welcome to Esocroom. We are committed to protecting the privacy and security of our students, tutors, artisans, and healthcare learners. This Privacy Policy describes how we collect, use, and protect your personal information when you use our platform.
By using Esocroom, you agree to the collection and use of your information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us and information collected automatically:
- Personal Identifiers: Full name, username, email address, phone number, and date of birth.
- Educational Data: Programme of interest, subjects of expertise, and current educational qualification.
- Credentials: Academic certificates and documentation uploaded for tutor verification or artisan certification.
- Payment Information: Billing details processed securely through third-party gateways (we do not store full card details).
3. How We Use Your Information
We use your information to deliver and improve our services. Specifically, we use it to:
- Match students with tutors and enrol you in courses.
- Review tutor, artisan, and scholarship applications.
- Send session reminders, schedule updates, and account notifications.
- Process tuition payments and tutor payouts securely.
- Verify identities and maintain platform safety.
4. Sharing & Disclosure
We do not sell your personal information. We only share your data in limited circumstances:
- With Tutors: We share your name, level, and subject interest with your assigned tutor to facilitate sessions.
- With Service Providers: Trusted third parties for payment processing, email delivery, and analytics.
- For Legal Reasons: If required by law or to protect the rights and safety of Esocroom and its users.
5. Data Security
We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access. These include SSL/TLS encryption, secure access-controlled databases, and strict internal confidentiality agreements.
Note: While we strive to protect your data, no method of transmission over the internet is 100% secure. We continuously work to safeguard your information.
6. Your Rights
Depending on your location, you may have specific rights regarding your personal data. Esocroom supports your right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate information in your dashboard.
- Deletion: Request the deletion of your personal data, subject to legal obligations.
To exercise any of these rights, please contact us at privacy@esocroom.com.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact our Data Protection Officer:
Email: privacy@esocroom.com
Support: support@esocroom.com
Address: Coastal College Limited, College of Science, Uyo, Akwa Ibom State, Nigeria.